It can also integrate with: Email social media Business tools like your customer relationship management CRM system.
Definition[ edit ] There are varying definitions for unified communications. It optimizes business processes and enhances human communications by reducing latency, managing flows, and eliminating device and media dependencies.
Uses[ edit ] Unified communications ability is useful for everyday communications. The ability to easily communicate seamlessly via a wide range of integrated components would arguably better facilitate all types of communication.
In an emergency, the ability to communicate life-saving and damage-mitigating notifications and instructions is very important, and the integrated and wide-ranging scope of unified communications would bear great benefit for emergency-oriented communications.
History[ edit ] The history of unified communications is tied to the evolution of the supporting technology.
Originally, business telephone systems were a private branch exchange PBX or key telephone system provided and managed by the local phone company. These systems used the phone company's analog or digital circuits to deliver phone calls from a central office CO to the customer.
The system —PBX or key telephone system— accepted the call and routed the call to the appropriate extension or line appearance on the phones at the customer's office. In the s, voice mail systems with IVR -like features were recognized as an access mechanism to corporate information for mobile employees, before the explosion of cell phones and the proliferation of PCs.
E-mail also began to grow in popularity, and as early ase-mail reading features were made available for certain voicemail.
POET was in use until The major drawback to this service was the reliance on the phone company or vendor partner to manage in most cases the PBX or key telephone system. This resulted in a residual, recurring cost to customers.
Over time, the PBX became more privatized, and internal staff members were hired to manage these systems. This was typically done by companies that could afford to bring this skill in-house and thereby reduce the requirement to notify the phone company or their local PBX vendor each time a change was required in the system.
This increasing privatization triggered the development of more powerful software that increased the usability and manageability of the system. As companies began to deploy IP networks in their environment, companies began to use these networks to transmit voice instead of relying on traditional telephone network circuits.
Some vendors such as Avaya and Nortel created circuit packs or cards for their PBX systems that could interconnect their communications systems to the IP network. Other vendors such as Cisco created equipment that could be placed in routers to transport voice calls across a company network from site to site.
This design required special hardware on both ends of the network equipment to provide the termination and delivery at each site.
This IP solution is software driven only, and thereby does away with the need for "switching" equipment at a customer site save the equipment necessary to connect to the outside world. This created a new technology, now called IP telephony.
With the advent of IP telephony the handset was no longer a digital device hanging off a copper loop from a PBX. Instead, the handset lived on the network as another computer device. The transport of audio was therefore no longer a variation in voltages or modulation of frequency such as with the handsets from before, but rather encoding the conversation using a CODEC G.
When the handset is just another computer connected to the network, advanced features can be provided by letting computer applications communicate with server computers elsewhere in any number of ways; applications can even be upgraded or freshly installed on the handset.
When considering the efforts of Unified Communications solutions providers, the overall goal is to no longer focus strictly on the telephony portion of daily communications.
The unification of all communication devices inside a single platform provides the mobility, presence, and contact capabilities that extend beyond the phone to all devices a person may use or have at their disposal.
Since Marchthere are several open source projects with a UC focus such as Druid and Elastixwhich are based on Asteriska leading open source telephony project. The aim of these open source UC projects is to allow the open source community of developers and users to have a say in unified communications and what it means.
IBM entered the unified communications marketplace with several products, beginning in with the updated release of a unified communications middleware platform, IBM Lotus Sametime 7. In OctoberMicrosoft entered the UC market with the launch of Office Communications Server a software-based application running on Windows.
In MarchUnison Technologies launched Unison,  a software-based unified communications solution that runs on Linux and Windows. UCIF is an independent, non-profit alliance between technology companies that creates and tests interoperability profiles, implementation guidelines, and [best practices] for interoperability between UC products and existing communications and business applications.
Unified communications refers to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources such as e-mail, voice mail and faxesbut holds those messages only for retrieval at a later time.
Unified communications allows for an individual to check and retrieve an e-mail or voice mail from any communication device at any time.Unified Communications (UC) Experts | Featuring products and services including Meeting Design and Consulting, headsets, video conferencing, telepresence, phones, endpoints, volume discount pricing, consulting, hospitality phones, and Cloud Services.
Unified communications (UC) is a new technological architecture whereby communication tools are integrated so that both businesses and individuals can manage all their communications in one entity instead of separately.
In short, unified communications bridges the gap between VoIP and other computer related communication technologies. We've spent decades engineering technology that ensures collaboration is as compelling across the globe as it is across the table. Such clarity of sound and vision shatters virtual walls, empowering everyone involved to speak openly, share freely and build exceptional things.
May 16, · The Microsoft Unified Communications Managed API Core Runtime is a self-extractable runtime deployment component of the Microsoft Unified Communications Managed API Core, the managed-code platform that empowers developers to build applications that provide access to and control over Microsoft’s Enhanced Presence information, instant messaging, telephone and video .
Through our Unified Communications line of business, West is simplifying technology applications, improving their performance and creating suites of services and . The Elk Grove Unified School District uses the Agenda Online system.
This Web-based application allows you to access board meeting information including agendas, supporting documents and minutes, from any computer that has Internet access.